A private transfer is a service that offers individualized transportation, catering exclusively to you as a passenger. Unlike shared transportation options, you won’t have to share the vehicle with other passengers. Upon your arrival at the airport, there’s no waiting involved. Our driver will be readily available, holding a sign clearly displaying your name, and will promptly transport you to your specified destination. Any additional services or details will be outlined in the confirmation document provided to you when booking the service.

We highly recommend making your reservation at least 48 hours in advance. This advance notice ensures that we have ample time to process your request thoroughly and make all necessary arrangements. However, we understand that travel plans can change, and we strive to accommodate our customers to the best of our ability. In many cases, we can still process last-minute requests up to 3 hours before your expected pick-up time.

We believe in providing a seamless and hassle-free experience for our passengers. Therefore, the following services are included without any additional charges:

1. Luggage Transportation: We do not impose any fees for transporting your luggage. Your comfort and convenience are our top priorities.

2. Child Car Seats: The cost of child car seats is already included in the total amount you paid. Ensuring the safety of your little ones is part of our commitment to excellent service.

3. No Extra Nighttime Charges: Unlike most taxi services, we do not apply additional charges for nighttime transfers. Our pricing remains consistent, allowing you to plan your journey with confidence.

We aim to make your transfer as cost-effective and pleasant as possible.

If you have reserved a Private Transfer, our dedicated driver will be present at the designated meeting point within the airport or railway station. Look for a name board displaying your name for easy identification. For airports, you will find our driver in the Arrivals Hall. If you’re arriving at a rail terminal, the driver will be positioned at the head of the platform.

In the rare event that you have difficulty locating our driver, please proceed to the information desk or office at the respective location. Our team will promptly assist you in connecting with your driver to ensure a smooth and stress-free transfer experience.

Your comfort and convenience are our top priorities, and we are committed to making your journey as seamless as possible.

When you are scheduled for a transfer from your hotel, please wait in the hotel’s reception area or lobby. Our driver will meet you there to ensure a smooth departure to the airport.

If you are being picked up from an apartment or your private residence, kindly wait outside by your main door. Our driver will arrive and look for you at that location to facilitate your transfer.

We are dedicated to providing you with a hassle-free and punctual service. If you have any further questions or need assistance with your transfer, please do not hesitate to contact our customer support team. Your convenience is our priority.

Rest assured, we closely monitor the arrival times of flights and trains to stay updated on any delays. If your flight or train is delayed, there’s no need to worry. Our driver will wait for your arrival without imposing any additional charges.

We understand that travel plans can be unpredictable, and our commitment is to provide you with a reliable and stress-free transfer experience. If you have any concerns or further questions about your delayed arrival, please feel free to contact our customer support team, and they will be happy to assist you promptly. Your peace of mind is our priority.

In the event that you miss your flight or your flight is unexpectedly canceled, we kindly request that you promptly inform us of your next flight departure details, including its arrival time. You can do so by using the telephone number provided on your confirmation form, or alternatively, you may use our contact form to provide the updated flight/train information.

Additionally, if your travel plans change significantly, and you no longer require our services, we appreciate it if you can promptly cancel your booking. This helps us efficiently manage our resources and ensure the best service for all our customers.

In the unfortunate event that your luggage goes missing, we kindly ask that you inform us immediately by calling the phone number provided on your confirmation letter. Please also inform us of your arrival at the airport and your continued need for the scheduled transfer.

For Private Transfers originating from the airport, our driver will wait for a maximum of 1 hour after the scheduled flight arrival time. In the case of Private Transfers from a railway station, the waiting time is 15 minutes after the scheduled arrival time of the train.

We understand that unexpected circumstances can arise during travel, and our aim is to accommodate your needs while maintaining punctuality. If you have any further questions or require assistance regarding lost luggage or your transfer, please don’t hesitate to reach out to our customer support team. We are here to assist you promptly and ensure a smooth journey. Your comfort and satisfaction remain our top priorities.

For all our transfers, we utilize a fleet of well-maintained vehicles, including cars and minibuses, based on the specific requirements of your transfer. Rest assured that all our vehicles are equipped with air-conditioning to ensure your comfort during the journey.

Whether you’re traveling solo, with a group, or have unique needs, we have a variety of vehicle options to cater to your transfer requirements. If you have any preferences or specific vehicle requirements, please don’t hesitate to let us know, and we will do our best to accommodate your requests.

Each passenger is welcome to bring all of their luggage without any weight restrictions. We want to ensure your convenience during the transfer, and there’s no need to worry about the weight of your belongings.

To help us better prepare for your transfer, we kindly ask that you notify us in advance when making your reservation about the number of luggage items you’ll be carrying. If you have any extra-large luggage or unique items that require special attention, please let us know as well. The cost for accommodating your luggage needs is already included in the transfer fee, so you can travel with peace of mind.

Our goal is to provide you with a hassle-free and comfortable transfer experience. If you have any further questions or specific requests regarding luggage, feel free to communicate with our customer support team, and they will be happy to assist you. Your satisfaction is our priority.

Items such as bicycles and ski equipment are not considered standard-sized luggage due to their size and specific requirements. To accommodate these items during your transfer, an additional fee will apply. The exact amount of the fee depends on your ultimate destination when using our transfer service.

To ensure a smooth and hassle-free transfer experience, we kindly request that you inform us at the time of making your reservation if you plan to transport such items. This will allow us to make the necessary arrangements and provide you with a price quote for the extra fee.

We understand that some passengers may have unique travel needs, and we are committed to meeting those needs to the best of our ability.

Yes, we do allow the transportation of live animals as part of our transfer service, subject to certain conditions. To bring a live animal with you, an additional fee will apply. The fee amount may vary, so please inquire at the time of making your reservation for the specific cost.

It’s important to ensure that your animal is transported safely and comfortably. Therefore, please ensure that your pet is placed in suitable carrying equipment that is in good and secure condition. Additionally, make sure you have all the necessary documentation, such as a pet passport, to comply with any relevant regulations.

Guide dogs are an exception and are transported free of charge as part of our commitment to accommodating passengers with disabilities.

For further information or to make arrangements for the transportation of your pet, please notify us at the time you make your reservation. We are here to assist you in planning a smooth and comfortable transfer experience for both you and your pet.

Absolutely, we are fully equipped to accommodate passengers with mobility challenges. If you require a wheelchair for your journey and have booked a Private Transfer, we will transport the wheelchair for you free of charge.

Your comfort and accessibility are important to us, and we are committed to providing a seamless and accommodating transfer experience. If you have any specific requests or questions related to traveling with a wheelchair, please inform us at the time of booking so that we can make the necessary arrangements to ensure a smooth and convenient transfer for you.

Certainly, we are here to assist you throughout your transfer journey. The service of carrying your luggage is already included in the transfer fee. Our dedicated driver will gladly assist you in handling your luggage, ensuring a seamless transition from the Arrival Hall to the transfer vehicle (car) and from the car to the entrance of your hotel upon arrival. Likewise, when it’s time for your departure, the driver will assist with your luggage from the car to the entrance of the Departure Hall.

Your comfort and convenience are our top priorities, and we are committed to providing you with the necessary assistance to make your transfer as stress-free as possible. If you have any specific requirements or additional requests, please feel free to communicate them to us when making your reservation, and we will do our best to accommodate your needs.

The transfer of children, regardless of their age, is not provided free of charge. Each child, regardless of age, is considered one adult passenger.

However, in the case of Private Transfers, we offer the convenience of providing child seats free of charge. To ensure that we can accommodate your child’s needs, it’s essential to notify us in advance during the reservation process. We recommend that you specify the age of each child in the comments box when making your reservation.

We strongly advise you to indicate the need for child seats during the reservation process and provide the age of each child. This will enable us to make the necessary arrangements to ensure the safety and comfort of your children during the transfer.

Your child’s safety is paramount, and we are committed to making your journey as convenient and secure as possible. If you have any further questions or specific requirements, please feel free to communicate them to us, and we will do our best to accommodate your needs.

Yes, you can cancel your booking; however, cancellations must be made at least 24 hours before the scheduled arrival time to be eligible for a free cancellation. If you cancel within this 24-hour window, there will be no charges incurred for the cancellation.

We understand that travel plans can change, and we strive to offer flexibility to our customers. If you need to cancel your booking or have any questions regarding the cancellation process, please don’t hesitate to contact us. We are here to assist you and ensure a smooth experience in case your plans need to be adjusted. Your satisfaction remains our priority.

For your return transfer, we request that you specify the desired pickup time at your hotel or apartment when making your booking. This allows us to schedule your pickup accordingly.

The driver will arrive at the designated pickup location (your hotel or apartment) at the time you have provided. To ensure a seamless and punctual return transfer, please make sure to communicate your preferred pickup time clearly during the booking process.

In France, it is mandatory for all passengers to wear seat belts when traveling in a vehicle. Passengers are required to wear seat belts whenever they are asked to do so by the driver. This safety measure is in place to protect the well-being of all passengers and to comply with local traffic regulations.